1. Australian Consumer Law
Rights under Australian Consumer Law apply where relevant and cannot be removed by a booking condition. A remedy may be available when a service fails to meet an applicable consumer guarantee. The appropriate remedy depends on the circumstances.
2. Participant-initiated cancellation
Before accepting a booking, confirm the cancellation and rescheduling conditions in writing. Any notice period, administration fee or transfer option should be disclosed as part of those arrangements. No general cancellation fee or notice period is specified on this website.
3. Contractual change-of-mind arrangements
Contractual change-of-mind arrangements are separate from statutory rights. Ask about the arrangements for your program before enrolling. These conditions must not be used to remove any rights that apply under law.
4. Provider-initiated variations & cancellation
If a confirmed program or service needs to be changed or cancelled, the available arrangements should be discussed with the affected customer. Any proposed alternative or refund must take account of the agreement and applicable consumer rights.
5. Corporate training and education projects
Cancellation, postponement, completed work and committed third-party costs should be addressed in the written proposal or contract. Scope changes and any associated charges should be agreed before additional work begins.
6. Transfers & participant substitutions
Ask whether a participant substitution, date transfer or alternative delivery arrangement is suitable for the specific booking. Availability and any conditions must be confirmed rather than assumed.
7. Refund application & supporting information
Use the contact details on your booking confirmation or invoice. Include the booking reference, relevant dates, reason for the request and the outcome you are seeking. Provide supporting information relevant to the issue.
8. Assessment, processing & dispute resolution
Any agreed refund method and timeframe should be confirmed when the request is assessed. If you remain concerned, refer to the Complaints Policy and the external consumer assistance options available in your state or territory.